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RETURN POLICY

We stand behind all our products 100%. Your satisfaction is guaranteed!
Any product may be returned for any reason at any time, up to 30 days from delivery date. No questions asked!
 

 

RETURN CONDITIONS

  • DO NOT RETURN DAMAGED ITEMS.  We will replace damaged items free of charge! 

  • All items should be unused and in brand new condition.

  • All items should be packed well avoid damages and returned in the original packaging. 

  • We will email you a FREE return shipping label to send the items back to us.

  • FREEreturns are only offered contiguous US states.

  • A 20% restocking fee will be applied to the items returned. Your original shipping and handling charges are not refundable.

  • The return label should be scanned with the carrier within the 30 days of delivery.

  • Your product refund will be issued to the payment method used to make the original purchase.

  • Failure to follow these conditions will result in a reduced refund.

 

  RETURN PROCEDURE

  1. Email us at customersupport@rscandles.com, in the subject write return with your order number. (ex: RETURN #10734)

  2. In the body of the email list why it is being returned

  3. We will email you a FREE return shipping label to send the items back to us.

  4. Include the copy of your order inside the shipping box. Attach the return shipping label to the outside of the shipping box.

  5. Give the return shipment to the carrier indicated on the shipping label. All returns must be within 30 days of delivery.

 

Please allow 5 business days, after your return is received, for your refund to be processed.

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